Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including by correspondence, telephone, email, via our website [www.commonreader.com.au], from media and publications, other publicly available sources, cookies and from third parties. We don’t guarantee website links or policy of authorised third parties, so if you engage with any third parties you should ensure you are clear on their policies before sharing any information with them.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. If you do not provide us with your personal information we may not be able to provide services to you (such as facilitating the provision of goods and services to you).

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

It is unlikely that we would collect sensitive information from you, but if we do need to collect it, sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party at the time that we collect your information.

Your Personal Information may be disclosed by us to third parties in a number of circumstances relating to the provision of our services, including the following:

• To delivery or logistics companies if we need to deliver something to you;

• To other third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years pursuant to law.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Common Reader will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

We will not knowingly disclose your personal information to any entities outside of Australia.

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy or practices, please contact us at:

hello@commonreader.com.au

OR

PO Box 94, Tarwin Lower, Victoria, 3956, Australia